What is Digital Transformation?
Digital transformation is the integration and adoption of digital solutions and technologies throughout an organization, transforming both internal operational efficiencies as well as how value is delivered to customers. More than a single exercise, true Digital Transformation is a culture shift that will continually evolve over time to keep leading organizations on the forefront of the best technology applications for their business.
One example of technology employed in Digital Transformation is cloud computing. It reduces the burden of maintaining in-house servers, software maintenance, and disruptive major version upgrades. Instead, the use of subscription based cloud services such as Infor’s CloudSuite Industrial (SyteLine) ERP can reduce internal IT strain as well as provide a solution that’s always the “current version” so leading organizations have the latest features and security built in.
Why does digital transformation matter?
Companies take on digital transformation for several reasons, but the most common reason is that they have to, because it has become a matter of survival. Companies that want to gain a competitive edge and succeed must understand how to merge technology with strategy. IDC forecasts that worldwide spending on technologies and services that enable digital transformation will reach $1.97 trillion in 2022, per the (IDC) Worldwide Semiannual Digital Transformation Spending Guide. A seamless customer experience is imperative and therefore, is a crucial part of digital transformation.
5 Main Elements of Digital Transformation
- Customer experience
- Operational agility
- Culture and leadership
- Workforce enablement
- Digital technology integration