Artificial Intelligence (AI) has quickly revolutionized the world of technology and has surpassed its original simple smartphone technology. Today in 2021, AI’s intelligent capabilities are transforming businesses by optimizing system-operating models. With the data mining capabilities of advanced self-learning enabled AI systems, the automation of ERP software systems are adding greater value to businesses today. Due to the advancements made in ERP technology within the recent years, businesses have uncovered structured data, but are continuing to struggle with transforming that data into anything meaningful that could result in direct action.
Here are some of the ways that Artificial Intelligence is transforming ERP in 2021:
- Customer Service
AI-enabled ERP systems can vastly improve the customer experience by facilitating the use of chatbots to respond to customer questions and comments instead of having a customer service agent sitting around waiting for customers to message. This enables a greater focus on your customer service as the chatbots can answer any pertinent questions and give your customers attention right away.
Using chatbots will also allow your employees to focus more on the complex customer inquiries that require their attention instead of frivolous questions that can be easily taken care of by chatbots. Artificial Intelligence can also gather real-time data from various departments to analyze your customer history and draw insights and conclusions to make better decisions for your business and customers.
- Inventory Management
A common issue that many businesses face is managing inventory. Incorporating AI reduces that issue greatly. Managing inventory effectively requires maintaining sufficient cash reserves and stock to successfully manage business operations. AI technology reduces the risk of over or under productions which leads to fewer inventory storage issues.
- Sales and Marketing
AI enabled ERP systems can identify new opportunities for sales and marketing for your business due to analyzing existing data. AI can identify your customers purchasing behavior but can also specifically analyze who is buying what. AI can achieve greater market shares for your business by identifying viable target markets that have been once overlooked. This in turn, will greatly improve your business revenue.
AI’s intelligent capabilities are transforming businesses by optimizing system-operating models in 2021. Don’t allow your business to fall behind and miss all the great opportunities and growth that AI can offer when combined with your ERP systems.
The time is now to gain the competitive edge and transform your ERP with AI. Let Godlan and Prophecy IoT help you gain the competitive edge. Visit www.godlan.com and www.prophecyiot.com for further information, or contact us at 586.464.4400 to speak with us about beginning the process today.