Infor Service Management (ISM)
Infor Service Management is the next generation of service management applications. Through this updated release, third-party financial, manufacturing,and distribution enterprise resource planning (ERP) applications that require advanced service functionality can use Infor ION technology to provide service performance management. This, in turn, helps organizations drive revenue and more proactively provide aftermarket services. In addition, Infor ION technology helps improve workflow management between software applications and the activities of employers, customers and suppliers, ensuring more consistency across the business with real-time data.
“Infor Service Management is a powerful tool that allows us to integrate our data and processes into one seamless operation. We’ve increased our productivity 100%.”
-Raymond Klouda, President, Elite Electronic Engineering Inc.
The power of Service Management
Infor Service Management is the deepest, most industry specific service management solution on the market today. It helps service-centered industries deliver better equipment service, resolve problems faster, and manage the entire service process more efficiently.
The Infor Service Management advantage
Infor Service Management customers gain speed, breadth, and quality of service, as well as the ability to:
- Resist attacks by competitors by developing a highly responsive, information-driven service organization that leads to trusting, long term customer relationships.
- Fine-tune information systems on the fly to solve day-to-day business challenges quickly and efficiently.
- Rapidly adjust schedules as new orders arrive, to deliver services on time, without interruption.
Infor Service Management helps you with:
- Work orders—Track and manage work orders for faster completion and more accurate billing.
- Scheduling and dispatch—Gain visibility into each technician's schedule and qualifications to increase resolution speed and minimize non-essential trips.
- Service history—Gain access to complete historical data
- Analytics—Easily analyze data down to the detail level.
- Service contracts—Track and manage service level agreements with maximum efficiency.
Infor Service Management provides highly focused capabilities that help companies compete effectively in selected industries, including:
Easily analyze data down to the detail level, thanks to integrated real-time data, total
visibility, and accurate tracking. Flexible reporting aids in decision making and planning,
and provides engineering with valuable information needed to adapt product or part designs.
Schedule preventive maintenance for income generating assets to prevent unexpected downtimes,
extend the lifecycle of equipment, and maximize warranty cost savings.
Track and manage service level agreements with maximum efficiency. Visibility into contract
details, unit, and service history improves decision making and creates opportunities to up
sell or extend service agreements.
Hospitality and facilities
Track and manage work orders for faster completion of service requests, more accurate billing,
and greater customer satisfaction.
Contract service organizations
Efficiently track the specifics of every customer's ongoing requirements so that you always deliver
top-quality service profitably. Ensure that you're currently satisfying service level agreements
and can continue to do so in the future.
"The only way you can deliver exceptional after-sales service and continuous customer care is by
knowing your customers' equipment better than they do. And a fully connected, intelligent technology
system is paramount in making the most of service opportunities." said Matt Baginski, Vice President,
Customer Success with Infor Service Management
“The best customer service is that which is closest to the customer, and Infor Service Management allows us to provide that service in the most economical method.” -Richard Grau, Director, Field Service, Neuronetics, Inc.
“Infor Service Management is a powerful tool that allows us to integrate our data and processes into one seamless operation. We’ve increased our productivity 100%.” -Raymond Klouda, President, Elite Electronic Engineering Inc.
“The flexibility of the toolset to personalize the application to custom fit Cale America’s business needs is very powerful.” -Robert Fuller, Cale America
“This software is a powerful tool that allows us to integrate our data and processes into one seamless operation. We have increased our productivity 100 percent” – Raymond J. Klouda, President, Elite Electronic Engineering
“Infor Service Management has streamlined our operations and given Management visibility to information that has not been available to us in 24 years of business.” -Lisa Flanagan, Chief Financial Officer, Sentry Control Systems