Infor CRM – Increase Sales and Achieve Customer Service Excellence
Infor CRM is an award-winning, state-of-the-art technology platform that empowers you to maximize the value of your most important corporate asset—your customer data. Infor CRM’s exceptional usability and flexible configuration capabilities enable rich, personalized user experiences, helping ensure adoption and productivity.
Infor CRM delivers tools for individuals, teams, and companies focused on increasing sales performance and the insights to optimize sales, marketing, and service strategy and execution. Infor CRM provides sales teams with a variety of customer information ranging from interactions to transactions across the business while accommodating the modern flexible workforce with multiple access methods. Robust process automation capabilities enable efficiencies and the application of best practices across sales teams.
Infor CRM Serves more than 2,500 organizations with companies ranging from 5 to 3,000 users around the world and operates in a wide range of industries, including manufacturing, distribution, logistics, hotels and restaurants, healthcare, retail, contact centers, property management, and financial services.
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With tight product margins and slow market recovery, today’s industrial manufacturers are struggling to achieve long-range profitability and substantial growth. At the same time, the entire customer–manufacturer relationship is changing quickly. Omni-channel shopping, social media, online product configuration tools, and customer portals are redefining the business technology landscape. Infor CRM for industrial manufacturing gives you the CRM technology tools you need to become a trusted advisor, make product recommendations, and collaborate on new product innovations.
Infor CRM for industrial manufacturers is a state-of-the-art technology platform that empowers your users to maximize the value of your most important corporate asset—your customer data. Exceptional usability and flexible configuration capabilities help you forge rich, personalized user experiences, helping ensure adoption and user productivity. Advanced customization capabilities accommodate even the most unique user, team, manufacturing operation, or fabricating shop.
Best of all, Infor CRM offers unparalleled flexibility and control into how you deploy, use, and pay for this powerful CRM solution. Multiple deployment options—including cloud, on-premise, hybrid, and mobile—can help you to accommodate your IT profile and business objectives. Flexible license and payment options support your financial preferences. Buy, finance, or subscribe, while maintaining full ownership and control of your data.
Your success is built on repeat business from loyal customers. It’s important to know them well. Integrating the data from your CRM and ERP systems provides the most complete picture of your customers so you can have meaningful conversations. It’s easy to accomplish with Infor CRM; it integrates easily with Infor ERP solutions using Infor ION®, a purpose-built middleware solution that delivers a simple but powerful and scalable framework. With unified front- and back-office systems, your customer-facing staff gains access to the information they need to serve and advise your customers, from current inventory levels and order statuses to prior order history.
Your customer relationships are the driving force behind your business. Infor CRM for wholesale distributors helps professionals across your organization create meaningful conversations that enhance long-term loyalty. Whether they’re in the office or out with customers, your account managers and customer support staff have access to detailed information about your customers’ products, order history, shipping, inventory levels, outstanding invoices, and more. Infor CRM is purpose-built for your business with industry-specific capabilities, deep integration, and unparalleled flexibility to help ensure your organization’s success.
Extending Infor® CRM to smartphones and other mobile devices gives your field force a strong competitive advantage that can help drive revenue and enhance the customer experience. Whether they’re viewing up-tothe-minute account or contact information, updating an opportunity, scheduling an activity, or logging a call or email to history, with Infor CRM Mobile, your on-the-go professionals will have the secure, instant access to vital customer information and productivity tools they need to succeed.
Easy to learn and use, Infor CRM Mobile has an attractive, task-oriented user interface that’s been designed to put detailed customer information at your fingertips and enable you to perform key actions quickly. Interaction with native device functions such as mapping, dialing, and email further streamlines the user experience. Infor CRM Mobile is optimized for use on today’s smartphones and tablets, can be easily customized and configured.
You can deploy Infor CRM Mobile quickly and easily, manage and customize it centrally, and update it automatically over the air. Multi-layer security, RESTful web services, an open source platform, and wide device support further enhance the ownership experience. Best of all, if you’re an Infor CRM customer, you can get Infor CRM Mobile at no additional charge.
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