With each new year, it is inevitable that there will be many changes and advancements in the world of technology. 2021 is no exception. The advancement of time and technology demand change, which in turn requires companies to step up their game to gain the competitive edge. In order to maintain the competitive edge, companies must understand how to merge technology with strategy.

What is Digital Transformation?

Digital transformation is the integration and adoption of digital solutions and technologies throughout an organization, transforming both internal operational efficiencies as well as how value is delivered to customers. More than a single exercise, true Digital Transformation is a culture shift that will continually evolve over time to keep leading organizations on the forefront of the best technology applications for their business.

One example of technology employed in Digital Transformation is cloud computing. It reduces the burden of maintaining in-house servers, software maintenance, and disruptive major version upgrades. Instead, the use of subscription based cloud services such as Infor’s SyteLine ERP can reduce internal IT strain as well as provide a solution that is always the “current version” so leading organizations have the latest features and security built in.

Top Trends in Digital Transformation for 2021:

An Increased Focus on Business Process Reengineering

Technology is advancing quickly, and the most successful and competitive companies are embracing the new digital tools while also focusing on business process reengineering.

Proactive Customer Engagement 

Using available data, companies are now able to pinpoint an error or issue that a customer is having before receiving the troubleshoot email from the customer. This is a huge shift from simply meeting a customer’s demands, to anticipating them, and even shaping the customer experience because of it. Infor SyteLine ERP’s Customer Relationship Management (CRM) quickly and easily enables you to optimize your interactions with customers.

Advancements in AI and Machine Learning

Implementation of artificial intelligence (AI) and machine learning have risen constantly within the past few years. With the dawning of 2021, it is expected that the potential for AI and machine learning will be unlimited. Having more connectivity leads to more accurate and useable data, which is a win for your business.

Manufacturing and distribution companies have the choice of numerous Industrial IoT (IIoT) vendors and providers. Godlan’s Prophecy IoT® offers a distinct advantage and with our experience in industrial automation. Prophecy IoT® provides state of the art IIoT features and functions for machine connectivity, data acquisition, data analytics, and reporting.

Smarter Predictive Analysis

Predictive analytics centers on using digital processes, such as data mining, predictive modeling and machine learning, to analyze data and predict what may happen in the future for the company and customers. It is currently used in maintenance operations which allows maintenance to anticipate and mitigate equipment issues before they arise. It is predicted that in 2021, predictive analytics will be more common in other functional areas such as financial operations, material and services management, and buyer behavior models.

An Increased Focus on Human Capital Management

Change is scary, especially to employees who are accustomed to a routine in their job. With all of this digitization, it is important to prepare employees by introducing them to these new technologies through education. Training ensures that employees will have the ability to effectively and efficiently use the new digital tools.

If you would like to learn more about Digital Transformation, download this free brochure and give us a call at 586.464.4400 or visiting www.godlan.com.