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Why Lean, Why Now On-Demand Webinar

ERP Manufacturing System Demos
SyteLine ERP Manufacturing Software See More Demos

ERP System White Papers
6 Steps for Linking Corporate Strategy to the Budget
Extending the Enterprise: Mobile Infor ERP SyteLine
Major Enhancements to the Framework for SyteLine v8

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ERP System Going Green

Going GREEN is all about eliminating the waste of paper and the need for filing cabinets, all while improving productivity and increasing customer service. Whether it is Accounts Payable, HR, Customer or Vendor design sign-offs, manufacturing specs on products, MSDS sheets or any other document, they can all be stored in one secure database with easy-to-use query and look-up capabilities.

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Dealing with Chaos: 4 Steps to Manufacturing Success

Is your manufacturing organization prepared for the impact of unexpected changes or shifts in demand, supply, costs, availability of materials, market conditions, or interest rates? Download Now now to learn 4 steps that help manufacturers deal with chaos and react to change.


Infor CRM Epiphany enlarge

Infor CRM Epiphany

Infor Customer Relationship Management (CRM)

About Infor Customer Relationship Management (CRM) Software

Create growth and loyalty through continuous customer dialogue.

Leading customer-focused companies view every customer interaction as an opportunity to make a new offer, improve retention, increase revenue, build loyalty, or strengthen their brand. Infor CRM (Customer Relationship Management) software helps companies optimize customer relationships by integrating marketing, sales, and service. By providing a full 360-degree view of customers, the system enables a consistent and continuous customer dialogue based on real-time information. With Godlan and this advanced CRM solution set, you can make the most of every interaction with every customer across every channel or touch point. As a result, you gain true customer insight, along with the ability to act on that insight.

Infor's CRM enterprise software helps companies like yours:

  • run campaigns that align with your customers' preferences
  • tightly integrate marketing across all inbound and outbound channels
  • increase sales productivity by providing customer insight
  • manage marketing and sales resources more efficiently
  • turn contact centers into profit centers
  • deliver a single, informed view of the customer
  • improve customer acquisition rates
  • speed time to market
  • increase customer retention and loyalty rates
  • improve cross-selling and up-selling
  • increase average revenue per customer
  • boost contact/call center effectiveness
  • increase sales effectiveness
  • heighten field service effectiveness
  • streamline the quote-to-order process

Download the Infor CRM Epiphany Brochure for more functionality details.

Key Components of Infor CRM Software

Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components:

  • Marketing - delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction.
  • Sales - provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every customer interaction.
  • Service - serves as the foundation for personalized contact center operations, giving customer service representatives a unified view of customers across all existing systems and empowering them to shorten call times and resolve issues on the first call. Powerful real-time analytics drive personalized, customer-focused processes and offers, turning customer interactions into revenue opportunities across emails, phone calls, and web inquiries.

In today's business environment, every customer exchange must leverage current customer intelligence and best business practices. But that goal is often hard to reach.

Partnering with Godlan for Infor CRM enterprise software is what you need to optimize your interactions with customers. Whether your aim is to take better advantage of inbound marketing opportunities, conduct targeted and event-based outbound marketing campaigns, or increase the effectiveness of your sales and service operations, through Godlan, Infor CRM will improve the entire process of managing customer relationships at the lowest total cost of ownership.

Register for the Infor CRM Epiphany auto demo for a closer look, or call us at 586.464.4400 to inquire about Infor CRM.